Reservation Support Specialist

Job Details

Description

Are you a detail-oriented and organized professional with a passion for travel?

Join arrivia as a Reservation Support Specialist and play a vital role in our customer experience.

As a Reservation Support Specialist at arrivia, you'll be responsible for handling incoming reservations, ensuring accuracy, and providing exceptional customer service. You'll work closely with our team to deliver a seamless booking experience for our customers.

What You'll Do

• Process reservations: Review and confirm reservations from various channels, ensuring all details are accurate and complete.
• Provide customer support: Assist customers with booking inquiries, resolve issues, and provide information about our travel products.
• Liaise with suppliers: Confirm availability and finalize bookings with travel suppliers.
• Maintain records: Keep detailed records of all reservations and communications.
• Generate reports: Prepare reports on reservation activities and performance metrics.

What You'll Need

• Experience in the travel industry: 1+ years of experience in a reservations or customer support role within the travel industry.
• Proficiency in English: Excellent written and verbal communication skills.
• Technical skills: Experience with reservation systems and booking platforms.
• Attention to detail: A meticulous approach to ensuring accuracy and quality in your work.
• Excellent organizational skills: The ability to manage a high volume of work and prioritize tasks effectively.

Why choose arrivia?

• Remote work: Enjoy the flexibility and convenience of working from home.
• International company: Be part of a global organization with a diverse and collaborative culture.
• Career growth opportunities: Advance your career through training, development, and mentorship programs.