Client Services Manager W/M

YOUR POSITION AND LIFE AT HENNER

Your position is based in Lisbon. We are recruiting within our entity 1 new Client Services Manager to meet our growth challenges.

Reporting to the Regional Manager, you will manage and support a team of 6 to 12 employees. You will be responsible for the quality of customer service in the field of international health insurance plans in a client-based organisation.

You manage and supervise the activity of your team :

• You control and monitor activity reports (reports, deadlines, );
• You ensure the satisfaction of all your contacts (policyholders, partners, internal and external customers, etc.);
• You ensure that our quality process is respected in your team;
• You contribute to the improvement of processes (quality, efficiency, deadlines, etc.);

You are in charge of your clients in your scope :

• You represent the company by preparing the meetings and the presentations;
• You manage the complaints;
• You work with our sales managers to improve client satisfaction;
• You work with our sales managers on tender process.
• You will manage the entire customer relationship with the clients of your scope to create proximity, statisfaction and growth : from designing the governance strategy to monitoring the implemented actions, through ensuring the contratual follow up.
• You will work hand in hand with your clients and bring support and expertise for all highlights of the year (renewal discussion, communication to the employees etc.).
• You are working closely with your Clients and make suggestions for improving management processes

You support your team on a daily basis:

• You recruit, integrate and support the development of all your employees in accordance with our "caring" values;
• You define and challenge collective and individual objectives;
• You detect talent and help your employees grow by listening to them, being close to them and understanding their training needs.

By joining our teams, you will benefit from trainings in Lisbon, full support in our businesses and tools, and local management.

Your position is a permanent contract and you benefit from all the social advantages granted to our teams: free healthcare insurance for you and your family, annual variable bonus if you achieve your objectives, quaterly profit-sharing bonus, lunch vouchers of 8 euros per day worked, monthly transportation allowance of 35 euros and medical teleconsultation.

You are guaranteed to respect your work/life balance thanks to our company agreements and a flexible work organization that allows you to telecommute up to 2 days per week, or even 3 days for people with disabilities, pregnant employees or employees who have a child under 8 years old.

The job can be taken in the next few days (or weeks) depending on your availability.

YOUR HUMAN AND PROFESSIONAL QUALITIES FOR THIS POSITION

You have a previous successful experience in improving customer journey, client service or similar job roles. A degree in insurance or management will be a plus... but your personality interests us just as much.

You are able to work well in a self-directed, fast paced environment and you use initiative. You are familiar with administration software, KPI’s. You are methodical and demonstrate rigor, organization and reactivity on a daily basis. You are concerned with achieving the objectives set: processing quality, volumes, deadlines. You are enjoy working within a team. You are customer satisfaction oriented.

You are thorough, organised and have an eye for detail, oriented results and you have proven skills to adapt to change and build trusted relationships.

You are a team player, can actively listen and have a commercial feeling that will help you succeed in your role.

You must be bilingual in English and in Portuguese in order to carry out your missions.

In short, you are someone who can be counted on and who also likes to be able to count on a respectful and supportive work environment.

HENNER PRESERVES ALL YOUR LIVES

We know that you don't just have a professional life. Of course, it is essential to the balance and fulfillment of your life, but it must not encroach on your personal, family, social, cultural or sporting life. We know this and we take care of it.

At Henner, our job is to protect the lives and health of 2.1 million people. We protect them as if they were members of our family. We call it Caring, and this approach applies to our teams as well. And therefore to you, whom we wish to recruit today to strengthen our teams and join our Group, the French leader in group health insurance and a specialist in social protection (health, provident, retirement, funeral coverage, employee savings and employee shareholding). We provide our beneficiaries with the world's largest network of healthcare partners (1.6 million professionals in 196 countries).