Hotel General Manager

Highgate Portugal manages 15 hotel units and is committed to provide excellence service to all guests at all times. At Highgate, we support an environment of greatness, transparency and intelligence, nurturing our employees to a level of autonomy within the company. Employee growth is our priority and we provide the tools and opportunities to expand professional skills and experience.

Want to be part of our team?

We are looking for a Hotel General Manager for the future Westin Salgados Beach Resort, in Albufeira, Algarve.

Join our Westin team, where your alignment with our core values

• Personal
• Instinctive
• Renewal

will shape unforgettable guest experiences. Apply now and be part of our journey!

Main Responsibilities, among others:

• Play a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting guests, hosting receptions, and meeting with on-site contacts on a daily, weekly and monthly basis.
• Assist in creating a positive team-oriented environment which focuses on the guest.
• Meet guests on the property, including meeting contacts and potential guests touring the property, to assist in the sales effort.
• Be in the public areas during peak times, greeting guests and offering assistance as needed.
• Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, management and all other employees.
• Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer.
• Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.
• Ensure procedures for handling of the hotel safe specifically with regard to security and monthly safe audits are followed and occur.
• Meet all financial review dates and corporate directed programs in a timely fashion.
• Hold a monthly financial review with all department managers, M.I.D.s and available supervisors.
• Ensure that all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures.
• Oversee and assist in the Highgate Hotel’s budget process as required.
• Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar.
• On a monthly basis, forecast the hotel's financial position by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate Reforecast.
• Develop managers for future advancement through competency training and corporate sponsored training programs.
• Maintain direct contact with and monitor the development of management trainees.
• Adhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance.
• Ensure that training in service standards is taking place in each department.
• Motivate, coach, counsel and discipline all management personnel according to Highgate Hotel S.O.P.'s.
• Perform any other duties as requested by the Vice President of Operations or Regional Director of Operations

Requirements:

• Degree in Hospitality Management or equivalent;
• At least 2 years of experience as Hotel General Manager, on 4 or 5 star hotels;
• Experience in a Marriott brand hotel is a plus;
• Fluent in Portuguese and English is mandatory. Other languages are a plus;
• Proficient in IT/digital tools and hotel management software;
• Excellent leadership skills and ability to interact with people. Guest oriented;
• Ability to work independently, to establish and fulfill priorities and to manage several tasks and/or projects simultaneously;
• Be effective in handling problems, including anticipating, preventing, identifying and solving problems;
• Strong communication skills, oral and written.

Be intuitive, make it personal and seek renewal!

We Offer:

• Competitive compensation;
• Benefits package;
• Advantages at Highgate hotels;
• Career development and progression.