Technical Support Specialist (m / f / d)

Location

hybrid in Lisbon (3 home office days per week)

SHAPE THE FUTURE OF PRIVACY WITH USERCENTRICS

Usercentrics is a global leader in data privacy and privacy-led marketing solutions. We believe there is no need for a trade-off between growth and privacy compliance. Our vision is to unlock the potential of data privacy to empower a thriving digital ecosystem. We work with companies to create a healthy balance between data-driven business and privacy-led marketing for every size of enterprise. Our customers build trust with their users through improved transparency and control to drastically improve marketing and monetization, while achieving full privacy compliance.

We are looking for a customer facing troubleshooter in Lisbon to join team in doing B2B support to customers that range from blog owners to large enterprises. If you enjoy working with customers, solving real problems, are passionate about engineering, have a business sense and love helping others, then we should talk!

Your Tasks

• Embracing the customer challenge
• Communicating with our customers through our ticket system to qualify and understand the experienced issue and provide the best possible solution
• Researching, diagnosing, troubleshooting, and resolving issues of varying technical nature and complexity
• Sparring and collaborating with colleagues on complex issues and possible solutions
• Writing easy-to-follow guides on complex solutions
• Contributing with feedback to our Product Management team to improve our product
• Provide feedback to peers and team manager on potential improvements on process, approach and tools

You Bring

• Previous experience from a similar customer facing position
• Business sense and the ability to understand business needs and provide service suitable to the wide variety of customers that we serve
• Background in IT and interest in web technology
• Experience with HTML, Regular expressions, JavaScript and CSS
• Knowledge in WordPress and Google Tag Manager are a plus
• Fluency in speaking and writing English and the ability to explain issues and proposed solution to stakeholders at a technical level they are comfortable with

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Usercentrics we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Why join Usercentrics?

• Joining Usercentrics means becoming part of a fast-growing, diverse and international team of tech enthusiasts and entrepreneurially-minded who build our success story together
• Company culture is important to us - we strive to continuously develop a positive, vibrantand inspiring environment that enables everyone to thrive both personally and professionally
• Get involved! We have plenty of initiatives and love to see people from all department enthusiastically participating and shaping our future together in different cross-department projects
• Your work-life balance is important to us too - we offer flexible working hours, hybrid working and the possibility of workcations (in accordance with our company policy)
• We always remember to have fun along the way, both in our day-to-day work and at our regular team events on site in our offices in Munich, Copenhagen, Odense, Lisbon and Prague or online
• You are the most valuable asset to our company which is why we’re happy to offer awesome benefits like our personal development budget, job-related language courses and a lot more (depending on your location) to focus on your well being

About Us

We are driven by our values #BeBrave, #BetterTogether, #LeadbyExample, #InnovateWithPurpose, #PassionForPrivacy, #GiveBack and #ComeAsYouAre. They show what we believe in and how we work. They help make our team special and guide us in everything we do. They're the heart of our company and inspire us to do our best every day.

We strive to create a diverse, equitable, and inclusive environment (DEI) where everyone feels valued, respected, and empowered to reach their full potential. We believe that our different backgrounds, experiences, and perspectives are our greatest strengths — so we are committed to building with them as we foster innovation and drive our success.

We recognize that this is an ongoing journey. We commit to listening and to continuous learning, growth, and improvement. By embracing DEI principles, we will create a more just and equitable society, and we are proud to play our part in making this vision a reality.

We are #BetterTogether.