Customer Engagement

Join Our Team at Kaizen Institute: Customer Engagement Opportunity

We are seeking a proactive, people-oriented professional to join Kaizen Institute, the global leader in industrial consulting services. If you’re passionate about building strong relationships and driving business growth, this role could be perfect for you!

Position Overview: As part of our team, you will represent Kaizen Institute, fostering new client relationships and contributing to market development in the United Kingdom. We are looking for someone with great communication skills, empathy, and a solution-driven mindset to create “win-win” outcomes. You’ll thrive in a fast-paced environment, adapt to change, and work both autonomously and collaboratively with internal teams.

Minimum Requirements:

• Educational background in Engineering, Business Administration, Marketing, or related fields
• Prior experience in commercial or business development is a plus but not required
• Strong academic record
• Advanced proficiency in LinkedIn with a professional social profile and a well-established network
• Basic knowledge of Office tools (Excel, PowerPoint); experience with CRM systems is an advantage
• Excellent English communication skills (spoken and written) — a proficiency test will be conducted
• Digital skills are a plus, especially in the context of digital transformation
• References will be considered

What We’re Looking For:

• A strong communicator who can represent the company positively to clients and partners
• Ability to attract new clients and build lasting relationships through active listening and understanding
• Self-motivated and results-driven, with a strong focus on prospecting and market development
• Highly organized, able to manage multiple tasks and work autonomously
• Resilient, adaptable, and able to thrive under pressure
• Analytical skills with a high sense of quality and attention to detail
• A team player who can work cross-functionally with different departments
• Location & Work Model: The position is based in Porto, with a hybrid work model combining both remote and in-office work.

About Kaizen Institute:

Founded in 1985 by Masaaki Imai, Kaizen Institute has been a pioneer in Continuous Improvement and Lean Management, helping organizations across the globe achieve sustainable growth. With a presence in over 60 countries, we provide consulting services, training, seminars, and more to empower businesses to enhance their operational efficiency and organizational culture.

Join us and help grow our presence in the United Kingdom!

Note:

Applications from people with disabilities, chronic illnesses or oncological illnesses are accepted upon sending a medical certificate proving their incapacity and provided that their clinical situation is compatible with the performance of the activity to be contracted.