Native French Speaker Customer Service REMOTE in Lisbon

Position: French-Speaking Customer Service Representative (Remote, Urgent Hire)

Location: Remote (based in Lisbon)

Work Schedule:

• Early Shift: 08:00 AM - 05:00 PM
• Night Shift: 01:00 AM - 10:00 AM
• 5 days per week

Responsibilities:

• Deliver top-quality support to French-speaking customers via phone, email, and chat
• Address and resolve questions about products, services, and accounts promptly
• Troubleshoot customer issues and escalate complex cases when necessary
• Ensure customer satisfaction through proactive follow-ups and clear communication
• Keep customer records accurate and up-to-date in the system
• Collaborate with your team and management to maintain high service standards
• Work rotational shifts, including both early and night shifts, with an emphasis on consecutive days off when possible

Requirements:

• Native French speaker (required)
• Proficient in English (C1 level) for internal communication
• Previous experience in customer service is beneficial
• Excellent communication and problem-solving skills
• Ability to handle multiple customer inquiries simultaneously
• Comfortable working with technology and customer service platforms
• Flexibility to work early and night shifts based on the business needs

What We Offer:

• A competitive salary package
• Remote working from the comfort of your home in Lisbon
• Comprehensive training and ongoing support to grow your career
• A dynamic and inclusive team environment
• Opportunities for career progression within the company

This is an urgent opening – Apply today and become a key player in our rapidly growing team!