Customer Success Unit Lead

This job is with Microsoft, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Overview

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered around embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create lifechanging innovations that impact billions of lives around the world. You can help us to achieve our mission.

Are you ready to transform with your future team the way technology is used in the largest customers? Do you thrive by leading teams of seasoned professionals working with cutting edge technologies? Would you love to partner with other Segment Leaders to accelerate the transformation towards AI and data-driven organizations, built on a secure foundation?

Qualifications

Professional Experience:

Thought leader with great executive presence, including the ability to engage CxO and BDM level discussions, exceptional interpersonal, verbal, written and presentation skills

Ability to generate trust, build alliances, and orchestrate interdisciplinary teams.

People Management Experience, Manager of Manager background

Empathy, curiosity, and desire to constantly improve, acquire new skills and drive for results

Escalation Management - Crisis Management Experience

Technical Skills

Demonstrated Technical leadership through prior technical coaching/leadership roles

Engineering, technical sales, consultative delivery management experience or equivalent

Strong technical understanding of Applications & Infrastructure Enterprise cloud workloads Ability to stay up to date on new/improved Azure scenarios and workloads

Ability to communicate in Portuguese language and English is required.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Responsibilities

The Customer Success Lead is a critical leadership position and is part of the board of managing directors. The future leader has a strong cloud technology background and is passionate business leader with a talent for role modelling and coaching to help further develop the managers and teams across multiple Solution Areas and Customer Success Account Managers. The Customer Success Leader is thriving in a high-performance culture and enjoys nurturing a high-performance culture and thrives when operational excellence accelerates Consumption and Usage Growth.

As a People Manager and Manager of Managers, you deliver success through empowerment and accountability by modelling, coaching, and caring. You are very intentional in building world class teams through talent management, diversity and inclusion, coaching and career development. As a respected and inspiring Leader, you are able to attract, retain and develop elite talent in your country. Change Management has become a key element of your day2day, in this role we are continuing the transformation to focus all roles on consumption and usage and we are doubling down on tech intensity.

Your Cloud Technical Leadership is built on credibility and expertise to act as executive-level sponsor and leader for highest consuming customers and partners to continuously evolve and grow through digital transformation. As the consumption thought leader of the Subsidiary you are the sponsor and advisor of the Subsidiary. The ideal candidate builds and maintains a network with senior technical decision makers (e.g., Chief Information Officer, Chief Technology Officer, Chief Architect, technical fellows) to provide guidance on technology trends and cloud adoption by leveraging the deep technical knowledge, technical resources (e.g., Cloud Solution Architects), and peer connections to establish and elevate trusted and influential relationships. The future Leader also advocates to drive customer technical requirements towards internal corporate product and engineering teams. Coaches team to be proactive, agile, and responsible to the voice of the customer.

Business Leadership is not an unknown to you. You bring deep understanding of cloud economics as well as project based business to the team. The future Leader drives the cloud-consumption business and results across the cloud solution areas and customer experience. Being proactive about building the next opportunities and next workloads is always top of mind. Acceleration of AI adoption will be a strategic pillar for you. Understanding a global delivery business is part of your treasure chest of experiences. One of your biggest assets is your ability to build and foster partnerships across organizations and you thrive when you see progress.

The future Leader is great in Business Execution and brings outstanding operational and execution excellence accumen. You enjoy cultivating a culture of consumption as well as driving a tight execution rigor. You have a track record of embracing a culture of operational excellence, running programs at scale together with stakeholders from other segments and teams like strengthen customer trust by running pro-active resiliency programs, migration factory and alike. You are well known for your financial accountability.