Customer Interviewer

Company Description

AUTODOC is the largest and fastest growing auto parts ecommerce platform in Europe.

Present across 27 countries with around 5,000 employees, AUTODOC generated revenue of over €1.3 billion in 2023, supplying more than 7.4 million active customers with its 5.8 million vehicle parts and accessories for car, truck, and motorcycle brands.

Curious minds, adventurous experts and tech-savvy professionals - one team, one billion euros revenue. Catch the ride!

Responsibilities

Job Description

• Conduct surveys and record the feedback with 100% accuracy
• Conducting voice interviews (in-depth interviews, u-tests, etc)
• Transcribing interviews
• Helping Customer and User researchers find insights
• Using problem-solving skills to handle difficult or irate customers

Requirements

• Experience working in a customer service
• Experience in conducting interviews
• High level of emotional intelligence
• Excellent interpersonal and listening skills
• Confident and able to approach people

What do we offer?

• Competitive salaries based on your professional experience
• Meals Allowance
• Fast growing international company with stable employment
• Annual vacation of 22 working days and 1 additional day off on your birthday
• Healthcare Insurance
• Mental Wellbeing Program – the opportunity for free psychological counseling for you and your family members 24/7 hotline and online sessions
• AUTODOC Corporate Discount (1,080 Euros per annum) to order parts for their own use at special discounted rate
• Retail discounts of up to 75% on travel, technology, fashion and much more
• Opportunities for advancement, further trainings (over 650 courses on soft and hard skills on our e-learning platform) and coaching
• Free English and German language classes
• Referral Program with attractive incentives
• Flexible working hours and hybrid work

Join us today and let’s create a success story together!