Sales Operations Specialist

About Us

Axelera AI is not your regular deep-tech startup. We are creating the next-generation AI platform to support anyone who wants to help advancing humanity and improve the world around us.

In just three years, we have raised a total of $120 million and have built a world-class team of 180+ employees (including 55+ PhDs with more than 40,000 citations), both remotely from 11 different countries and with offices in Belgium, Switzerland, Italy, the UK, headquartered at the High Tech Campus in Eindhoven, Netherlands.

We have also launched our Metis AI Platform, which achieves a 3-5x increase in efficiency and performance, and have visibility into a strong business pipeline exceeding $100 million.

Our unwavering commitment to innovation has firmly established us as a global industry pioneer.

Are you up for the challenge?

Position Overview

The Sales Operations Specialist will be integral to enhancing the sales process from order management to post-sale customer support. This role collaborates with Sales, Operations, and Logistics teams to ensure seamless execution of orders, delivering accurate information to customers while supporting the Sales team’s administrative functions. The ideal candidate will possess a proactive mindset, strong organizational skills, and experience with CRM and ERP systems.

Key responsibilities:

• Order management: Process and verify customer orders, ensuring accuracy and timely fulfilment. Communicate with Sales and customers regarding product availability and order status, while coordinating with Logistics and Finance teams for seamless product delivery.
• Sales support: Assist the Sales team in creating quotations, managing customer data, and maintaining sales records. Support Sales Managers in preparing reports, forecasting, and analyzing sales data, while keeping the CRM system updated.
• Customer service: Serve as the primary point of contact for customers on order-related inquiries, ensuring high levels of customer satisfaction. Address customer requests regarding product availability, pricing, and delivery timelines, resolving issues by coordinating with internal teams.
• Reporting & analytics: Generate regular sales reports to track performance, order statuses, and customer satisfaction metrics in collaboration with the Finance team. Analyze sales trends and customer feedback to drive continuous improvement initiatives.
• Process improvement: Identify opportunities to streamline Sales operations and enhance customer experiences. Collaborate with cross-functional teams to drive improvements in Sales processes and operational efficiency.

Qualifications:

• Bachelor’s degree in Business, Sales, Operations, or a related field.
• 3+ years of experience in Sales operations/coordination.
• Proficiency in CRM and ERP systems (Salesforce, NetSuite, or similar platforms).
• Excellent communication and organizational skills, with a strong focus on detail and accuracy.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Familiarity with the semiconductor, AI, or tech hardware industry is a big plus.
• Organizational Skills: Effectively manage multiple priorities and deadlines.
• Attention to Detail: Maintain high accuracy in order processing and data entry.
• Customer-Centric Approach: Ensure positive experiences for clients and Sales teams.
• Communication: Exhibit clear, concise, and professional communication skills.
• Problem-Solving: Resolve issues collaboratively across teams.

Location

We offer a flexible working arrangement, with options to:

• Work from one of our Axelera AI offices (Leuven in Belgium, Amsterdam and Eindhoven in the Netherlands, Zurich in Switzerland, Florence and Milan in Italy or Bristol in the United Kingdom) if you're already based in the vicinity.
• Work fully remotely from any European country (incl. the UK) you are already in.
• Relocate with us and work from Amsterdam or Eindhoven (Netherlands) or Florence (Italy).

What We offer 

This is your chance to shape and be part of a dynamic, fast-growing, international organization. We offer an attractive compensation package, including a pension plan, extensive employee insurances and the option to get company shares. 

An open culture that supports creativity and continual innovation is awaiting you. Collaborative ownership and freedom with responsibility is characteristic for the way we act and work as a team. 

At Axelera AI, we wholeheartedly embrace equal opportunity and hold diversity in the highest regard. Our steadfast commitment is to cultivate a warm and inclusive environment that empowers and celebrates every member of our team. We welcome applicants from all backgrounds to join us in shaping the future of AI.