Customer Success Manager - Multi-Lingual

Hello there!

I'm Grace, VP of Customer Success at MetaCompliance, and I am thrilled to announce an incredible opportunity for someone with drive and passion to join our team! We are looking for a dynamic individual to take on a customer-facing role and work with some of the most well-known brands worldwide.

At MetaCompliance, we are an award-winning leader in the cybersecurity and awareness space, and we are eager to welcome talented, ambitious, and driven individuals who can contribute to our continued success. This role is truly exciting, as you will have the chance to engage with prominent global brands and make a meaningful impact.

When you join us, you'll become part of a dynamic and fast-growing team of professionals who are ready to provide the education and support you need to excel in your role. We believe that the heart of our company's values lies within our teams, and we are dedicated to creating a vibrant and invested environment for your professional growth.

This is your chance to be a part of an innovative and forward-thinking company, working with top-notch professionals, and making a real difference in the cybersecurity and awareness industry. If you're ready to seize this exciting opportunity and contribute to our success, we can't wait to meet you! Join us at MetaCompliance and let's achieve greatness together.

Is this you?

• If you have a minimum of 2 years' experience in a customer-facing, target-based role, we want to hear from you.

• At our company, communication is key, and your ability to build strong rapport and trust with customers is crucial. You'll be at the forefront of our customer interactions, making a real impact.

• Are you a quick and effective learner? We value your ability to adapt and grow in a fast-paced environment.

• Being IT-literate is a must, and previous experience with the Microsoft suite of programs will be a valuable asset in this role. What you’ll love about the role – we promise, you will never be bored!

• After a thorough induction you will be managing the retention of existing MetaCompliance customers.

• You will partner with customers ensuring they are maximising the use of MetaCompliance software and/or consultancy services available to them.

• We want all our people to develop a deep knowledge and love of the MetaCompliance suite of software – this part is easy as the product is so good!

• You will have a consultative selling style to cross-selling MetaCompliance products and services.

• Working closely with your customers you will establish their own need and then offer a value-added solution to them.

• We want our CSMs to work closely with the Business Development and Marketing Teams to positively promote the MetaCompliance brand – this can sometimes include travelling to events and visiting client sites.

• Each CSM monitors their customer contract renewal dates, updates account management activity and keeps all records updated on CRM.

• Where necessary you will raise any customer concerns with your line manager and strive to find a timely resolution for the client.

Why you will love it here:

This role may not be for everyone, and that's okay. It demands dedication and hard work, but for those who excel, the rewards are immense. If you have a strong work ethic, resilience, and an inherent drive to overachieve and continuously improve, we want to hear from you!

At MetaCompliance we value autonomy and treat you like the professional you are. You'll have the freedom to manage your clients independently, but rest assured that support will always be available whenever you need it.

Get ready for a journey of continuous learning! We believe in investing in our team's growth and development. You can expect to learn from seasoned professionals, industry-leading books, and your talented colleagues. The opportunities to expand your knowledge and skill set are boundless.

If you're ready to push your boundaries, embrace challenges, and thrive in a supportive and innovative environment, this is the perfect place for you. Join our team of high-achievers and experience a fulfilling and exciting career journey with us.

Apply now and let's embark on this adventure together!

(please submit CV in English)