Customer Support Representative with Afrikaans

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard Afrikaans speaking Customer Support Representative for their Lisbon offices.

Position: Customer Support Representative

Location: Lisbon, Portugal

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

• Listen actively to customers' questions and concerns about products and provide accurate and effective solutions to address their needs
• Offer clear and concise guidance regarding product usage, ensuring customers understand how to use products safely and efficiently
• Provide detailed information on product ingredients, composition, and safety, answering any queries related to the contents of products
• Assist in emergency situations, offering immediate support and advice for customers facing issues like product misuse, and escalating critical cases when necessary
• Maintain up-to-date knowledge of the product line and ensure all customer inquiries are handled with professionalism and empathy
• Document customer interactions accurately, ensuring detailed records are kept for future reference or further investigation when needed.

REQUIREMENTS:

• Native/fluent in Afrikaans, both verbal and written. Fluent in English (minimum B2 level)
• Eligible to work in Portugal or pre-settled in Portugal
• Excellent communication skills, with the ability to listen attentively and respond thoughtfully to customer inquiries
• Strong problem-solving abilities to address customer concerns efficiently and provide appropriate solutions
• Experience in customer service, particularly in handling technical or product-related inquiries, is preferred but not required
• Ability to remain calm and composed during high-pressure situations, such as emergencies or difficult customer interactions
• Proficiency in using email, phone systems, and other customer service tools; experience with CRM software is a plus
• Strong organizational skills to manage multiple customer requests and document conversations accurately.

BENEFITS:

• Excellent remuneration package based on experience, skills and performance
• Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential
• 5 days of training, covering product knowledge, customer management techniques, and software programs. Training includes hands-on practice through on-the-job training
• During the training period, you will be under a preliminary contract, with the opportunity to sign a 12-month contract upon successful completion
• Opportunity to work in a supportive environment focused on growth and skill development
• Relocation support
• And many others!