Customer Service Representative remote (French Speaking)

Location: Lisbon, Portugal

Start Date: October 23, 2024

Language Requirement: French

Schedule: Monday to Friday (including bank holidays): 2 shifts

• 07:00 AM to 04:00 PM (Rotational shifts)
• 08:00 AM to 05:00 PM (Rotational shifts)

Days Off: Weekends

Type of Contract: CDD (Contrat à Durée Déterminée) - 6 months

Work Model: Remote (Coimbra to Algarve)

Base Gross Salary: 895 EUR per 14 months

Performance Bonus: Up to 100 EUR per 12 months

About the Company:

Join our team at Cloud Company B2B, located in Lisbon, specializing in providing exceptional customer service to our clients in French. We offer a dynamic work environment with remote opportunities across Portugal.

Key Responsibilities:

• Provide professional and efficient customer service to clients in French via phone, email, and chat.
• Handle inquiries and resolve issues promptly and accurately to ensure customer satisfaction.
• Work closely with other team members and departments to optimize customer service processes.

Candidate Profile:

• Fluent in French (written and spoken).
• Previous experience in customer service or a related field is preferred.
• Excellent communication skills and a customer-oriented approach.
• Ability to work rotating shifts including early mornings and occasional bank holidays.
• Remote work experience or flexibility to work remotely across Coimbra to Algarve regions.

Additional Information:

• This position offers a competitive salary with a performance bonus and opportunities for professional development.
• The contract duration is 6 months under a CDD agreement.
• The hiring process includes an application review, language assessment, and 1-2 interviews with the client.

Application Process:

To apply, please submit your CV and a cover letter highlighting your relevant experience and why you are interested in joining Cloud Company B2B as a Customer Service Representative. We look forward to reviewing your application and welcoming you to our team!