Marketplace Senior Manager

ABOUT US

Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices.

With over one million nights rented through our travel platform, we have welcomed more than 300,000 travelers from 169 countries. We offer a comprehensive and expanding array of road trip possibilities: short-term RV rentals, long-term campervan subscriptions, and the possibility of buying one of our vehicles available for sale.

Rooted in a deep technological focus, our challenges are both exciting and demanding and require top talent and motivation to be successfully pursued. We are growing our team and looking for those interested in pursuing this dream with us and joining an ever-developing journey.

THE ROLE

As our Senior Marketplace Manager at Indie Campers, you will be responsible for overseeing and optimising our 3P business unit, a key component of our business model. You will ensure that our marketplace meets the needs of our customers and partners while driving growth and improving operational efficiency. This role requires a strategic mindset, strong analytical skills, and the ability to manage relationships with key stakeholders.

You will be joining our 3P team, as it's Leader, in our Lisbon HQ Office, reporting directly to the Chief Revenue Officer (CRO).

WHAT YOU'LL DO:

• Develop and oversee the day-to-day operations of 3P Rental, ensuring smooth performance, prompt issue resolution, and process optimization for efficiency.
• Take responsibility for all KPIs, including GMV, customer satisfaction, and operational efficiency, aligning them with short-term and long-term business objectives in collaboration with the management team.
• Develop a team of Account Managers to enable supply growth and our partners satisfaction.
• Design and implement business strategies, products, and procedures to improve 3P usability and customer satisfaction, working closely with Product & Engineering.
• Translate strategic goals into actionable plans leveraging the capabilities of our central teams such as Growth, Data and Revenue.
• Build and manage key partnerships with service providers, ensuring strong relationships that drive mutual success, improve user experience and grow our product ancillary offerings.
• Oversee marketplace operations, maintaining high standards of quality and efficiency for both our partners and customers.
• Stay informed of local and regional regulations relevant to marketplace development, becoming an industry expert and ensuring compliance in all marketplace activities.
• Manage the financial aspects of the marketplace business unit, focusing on revenue growth, cost efficiency, and overall profitability.

WHO YOU ARE:

• 5+ years of experience in managing online marketplaces, e-commerce platforms, or digital products, with a proven record of driving growth and operational efficiency.
• Strong analytical skills with the ability to use data to inform decisions and optimise marketplace performance.
• A deep understanding of customer needs and the ability to deliver exceptional user experiences.
• Excellent communication and negotiation skills, with the ability to manage relationships with internal and external stakeholders effectively.
• Proven experience in leading and developing teams, with a focus on fostering innovation and collaboration.
• Familiarity with the travel, mobility, or automotive sectors is a plus, particularly in the campervan rental market.
• Fluency in English is mandatory.