Junior Field Service Engineer UPS

At Vertiv, we're on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $5 billion in sales, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.

We are looking for a new Junior Field Service Engineer UPS to join our team in Sintra, Portugal!

Job Highlights:

• Conduct startups, maintenance, and emergency repairs for VERTIV/LIEBERT UPS, battery, power distribution, and site monitoring equipment.
• Foster strong relationships with customers, salespersons, distributors, and others in the area.
• Ensure seamless communication with the dispatching team and department Manager/Supervisor.
• Responsible for maintaining assigned spares in VAN stock.
• Adhere to environmental guidelines during technical interventions, both from Vertiv and client-specific requirements.

Essential Responsibilities:

• Professionally respond to service calls during duty hours.
• Familiarize with and comply with procedures outlined in the Field Procedure Manual.
• Ensure proper accounting of spare parts following established procedures.
• Keep the Dispatching Team updated on schedule and job statuses.
• Maintain customer listing accuracy by promptly reporting errors.
• Submit weekly paperwork accurately and debrief Wireless Field Service jobs comprehensively.
• Report and promote sales or service leads to the relevant department.
• Attend required meetings and collaborate with the department supervisor on operational duties.

Qualifications:

• Secondary school diploma or technical degree in Electrical/Electronics.
• Priority given to candidates with expertise in UPS systems.
• Medium-level proficiency in English; computer literate.
• Valid Driving License, travel and weekend availability (potentially scheduled with short notice).
• Occasional heavy lifting required (30 kg).
• Excellent customer service skills.
• Self-starter with effective planning, organizing, and time management abilities.

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to . If you are interested in applying or learning more about this role, please visit the company's career page located on Vertiv.com/Careers

If YOU are the person we are looking for, feel free to apply and let's start drafting your future career in a healthy and growing environment!