Account Manager

Job Summary

As an Account Manager at Assembly, you will be at the heart of our production and sales teams, serving as the essential link between order placement and final production. In this role, you will apply your expertise in garment production and project management while refining your skills in customer communication to ensure a seamless, positive experience for each customer. You will contribute to a dynamic environment that values innovation, problem-solving, and quality, helping Assembly redefine industry standards. Why Join Assembly?This role is a fantastic opportunity for someone passionate about garment production who wants to impact an innovative, technology-driven company that values quality, efficiency, and customer satisfaction. You’ll be joining a team committed to redefining standards in the garment industry, where your expertise in production and processes will directly shape our success and fuel your professional growth.

Key Responsabilities

Order Validation and Client Success:

• Confirm order details after sale, ensuring alignment with production capabilities and quality standards.
• Collaborate closely with clients to resolve issues, clarify specifications, and coordinate necessary adjustments with both clients and internal teams.

Materials and Methods Expertise:

• Use your knowledge of garment production methods and customization techniques to ensure technical feasibility and high-quality outcomes.
• Assess production requirements for each order, optimizing materials, techniques, and timelines for customer satisfaction and efficiency.

Production Documentation and Quality Assurance:

• Validate and oversee Technical Packs, including adding measurements to garment templates, verifying artworks, and managing color matching.
• Maintain organized project files across platforms (e.g., Google Drive, Asana, Slack), ensuring accurate, up-to-date documentation ready for factory submission.

Customer Communication and Support:

• Communicate proactively with customers post-sale, answering questions about order status, production timelines, and possible modifications.
• Act as the main point of contact during production, providing transparent updates on order progress.

Cross-Department Collaboration:

• Partner with Production, Sales, Finance, and Logistics to deliver a cohesive client experience and ensure team alignment on order status and necessary adjustments.
• Provide insights to Sales, Production, and Developer teams post-sale to help refine customer journey and order processes.

Documentation and Reporting:

• Maintain meticulous records of the development process, including specifications, prototypes, and quality assessments.
• Provide comprehensive updates to upper Management on project status, celebrating achievements and addressing development-specific challenges.

Preferred Qualifications (Must-have/Nice-to-have)

Must-Have Skills and Qualifications:

• Demonstrated experience in commercial garment production, with a solid understanding of order validation, garment specifications, and quality assurance. You know how production cycles operate and can identify potential issues early to maintain smooth production and delivery processes.
• A natural in providing an outstanding customer experience, you handle inquiries with professionalism, clarity, and empathy. You are proactive in addressing client needs, ensuring they feel informed and supported through each stage of the order process.
• With a strong eye for detail across materials, processes, and documentation, you anticipate potential challenges and take proactive steps to address them. Your focus ensures accuracy and quality in both the small details and the big picture, reducing errors and increasing efficiency.
• You thrive in a collaborative, team-oriented environment, working effectively with diverse departments to meet shared goals and enhance the client experience. You balance input from various stakeholders, acting as the key link between teams.
• Highly organized and reliable in managing deadlines, you’re adept at prioritizing tasks, coordinating multiple orders, and delivering results within defined timelines. You can adapt quickly to shifting priorities and remain calm and efficient under pressure.
• Flexible and dynamic, you handle high-stress situations with ease and quickly adapt to changing project requirements. You approach challenges with a solution-focused mindset, taking the initiative to find effective workarounds to keep projects on track.
• Exceptional verbal and written communication skills in both English and Portuguese. You can convey complex information clearly and concisely, ensuring that all stakeholders—internal and external—are well-informed and aligned.
• You build strong, trust-based relationships with clients and colleagues. Your empathetic approach allows you to understand and meet client needs while fostering collaboration and goodwill within the team.

Nice-to-Have Skills and Knowledge:

• Familiarity with project management and collaboration tools such as Asana, Slack, and Google Workspace (Google Drive, Docs, Sheets) is a plus. Competence in Adobe Illustrator and Excel is also advantageous, as it allows you to work efficiently with technical documents, illustrations, and data tracking.
• Knowledge of CRM platforms, like HubSpot, for managing client communications and tracking order status is beneficial. Familiarity with these tools will help you streamline workflows, track client interactions, and manage project timelines with greater ease.
• Experience managing stakeholders, including clients, production teams, and external partners. This ability to coordinate between different parties ensures alignment and satisfaction for all stakeholders involved.
• A background in garment production processes, fabrics, and customization techniques is preferred. Knowledge in these areas allows you to provide valuable insights into feasibility, technical limitations, and options for optimal results.
• Comfortable in a fast-paced environment, you maintain composure under high-stress situations and manage demanding clients or last-minute changes with professionalism and ease.
• Proactive in tackling issues, you’re skilled at analyzing challenges and generating practical solutions. You don’t just respond to problems; you anticipate them and take action to mitigate risks.
• In a role where priorities may shift quickly, you demonstrate agility and openness to change. You can pivot strategies as needed and are quick to integrate feedback to continuously improve the process.

Benefits & Working Conditions

• The hiring budget for this position is in the range of € 28,000 to € 32,000 (yearly gross salary).
• Health insurance coverage.
• Flexible work schedules that promote work-life balance.
• Generous allocation of 26 vacation days per year.
• Collaborative and supportive work environment.
• Opportunity for professional growth and development.
• Modern and well-equipped office space in a convenient location.
• For this position, there is a possibility of alternative hiring methods (e.g., freelance basis). Contact us for more information.

About us

As one of the leading agencies in Portugal, our reputation for excellence is a testament to our philosophy of pushing the boundaries in textile sourcing and production.

Over the years, we have brought our expertise and industry insight to 150+ apparel, fashion, and luxury clients, working exclusively with factories that share our ethos of transparency, quality, and environmental responsibility.

We believe that exceptional products require not only a deep understanding of the industry, but also an unwavering dedication to constant improvement and innovation. That's why we approach every project by leveraging our extensive network of suppliers to explore and adopt new trends in manufacturing, technology, and sustainability.

We are committed to minimising our environmental impact, supporting ethical practices, and promoting positive social change to create a more inspiring future for all.