Hybrid French Customer Support in Braga

Key Responsibilities:

• Deliver outstanding customer service through various channels, including phone, email, and chat.
• Assist customers with inquiries regarding products and services, ensuring their needs are met efficiently.
• Accurately document customer interactions and maintain updated records in our system.
• Collaborate with team members to resolve issues and enhance overall customer satisfaction.
• Stay informed about products and services to provide accurate information to customers.
• Participate in ongoing training and team meetings to improve skills and knowledge.

Requirements:

• Native proficiency in French.
• Strong communication and interpersonal skills.
• Previous experience in customer service is preferred.
• Ability to work independently and as part of a team.
• Excellent problem-solving skills and a customer-focused mindset.
• Familiarity with computer systems and customer management software.

Work Schedule:

• Monday to Saturday: 7:00 AM - 6:00 PM (Rotational shifts of 8 hours per day)
• Days Off: Fixed Sunday + 1 rotational day off during the week.

Benefits:

• Competitive salary based on experience.
• Hybrid working model that offers flexibility between home and office.
• Opportunities for professional development and career advancement.
• Supportive and inclusive work environment.
• Additional perks and incentives.