Retention Associate

About Darkroom

We're building the future of advertising and are looking for the minds to help us do it.

Darkroom is a progressive omnichannel growth marketing agency focused on retail, e-commerce, and consumer businesses. We have been recognized as one of the fastest growing private companies in America by Inc. 5000 (2023), a top 1% digital advertiser by Varos (2023), and our founders were named Forbes 30 Under 30 recipients for Marketing and Advertising North America (2024).

We're looking for an Email Marketing Associate to join our team! In this role, you will write creative, high-converting email and SMS marketing copy, build and deploy email and SMS flows and campaigns, and develop content for our e-commerce, DTC clients.

What You'll Do

• On a daily basis, you will write, proof, and code creative, high-converting email and SMS briefs, and schedule email and SMS campaigns for clients.
• You’ll translate brand strategy into powerful copy that drives desired actions and outcomes in your clients email and SMS marketing.
• Work directly with a Retention Marketing Manager to execute data driven email and SMS strategies for our DTC/e-commerce clients.
• You’ll work directly with our in-house design team to develop the design approach, ensuring the design vision for campaigns and flows comes to life, and managing the revision and approval process for client emails.
• Driven and enjoy coming to the team with new copywriting retention marketing ideas.
• Execute on automation/flow logic set-up, pop-up builds, and app integrations.

Who You Are

• You’re passionate about developing creative email and SMS marketing copy that drives revenue, loyalty and lifetime value for e-commerce clients.
• You’re a creative and experienced writer and looking to apply your copywriting skills to help e-commerce and digital brands scale their email and SMS marketing programs.
• You’re passionate about marketing, and especially interested in learning and growing in the DTC, e-commerce marketing industry.
• You have experience working in Klaviyo, Braze, Salesforce or similar Email Service Providers.
• You're comfortable in a fast paced environment and can project manage multiple tasks at once for yourself, your team and your clients.
• You dedicate time to learning and being on the cutting edge of trends and best practices in the world of DTC, e-commerce marketing.

You Should Apply If This Sounds Like You

• 2+ years of work experience in copywriting, digital marketing, growth marketing, e-commerce, etc. (This is not an entry level position).
• Past experience working at an agency, with DTC brands and/or working with multiple clients in a fast paced environment.
• Demonstrated success in developing creative, high-converting marketing copy for e-commerce brands.
• Experience working with Klaviyo, Attentive, Braze, Iterable or similar omnichannel marketing platform or ESP.
• Enthusiastic, passionate, and creative; thrives on thinking outside of the box to create new best-in-class customer experiences.
• Excellent verbal and written English communication skills, plus ability to clearly articulate and express complex and sometimes technical ideas to a wide variety of people and groups at any level.

What It's Like To Work At Darkroom

We're building the future of advertising and are looking for the minds to help us do it. We only seek out the best—from our clients to our people. Our team is our most sacred asset, and we offer highly competitive salaries and the following perks:

• Unlimited Vacation Policy and Holidays: Rebooting is one of the most important parts of growth. At Darkroom, you have access to a flexible vacation policy and 10 holidays throughout the year to keep you recharged and sharp.
• Location, location, (or no) location: Remote-first culture with a strong community base. With Hubs in the Bay Area, New York, Philly, Lisbon, Sao Paulo, and Barcelona!
• Health & Wellness: Company-sponsored medical, dental, and vision benefits with, so you can stay as healthy as can be.
• Parental Leave: We offer a flexible and supportive parental leave policy for both birthing and non-birthing parents, giving you the time you need to focus on your growing family.
• Finances, growth, and retirement: After one year with Darkroom, we deliver a robust 401k program with company match, equity incentives, and a profit-sharing opportunity so we can help you save as the company grows.
• Endless opportunities for growth: Our agency is founded on an interdisciplinary approach, giving Darkroomers insights into services far beyond your job description. Grow your skills and interests beyond your niche and stay at the forefront of the industry through total immersion in cross-functional collaboration.

Equal Opportunity Statement

Darkroom is an equal opportunity workplace—we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements