Application Support Analyst

Job Title: Application Support Analyst

Location: Lisbon

Work Regime: Hybrid (3x office)

Overview / Summary:

LUZA Group is looking for a Application Support Analyst to users that require IT support for their BAU, providing a service of excellence to our clients users.

• Contribute to the setup of the Lisbon Team (Process, Tools, Efficiency ).
• Current Team is deployed in Lisbon Portugal, Montreal (Canada) and in Chennai (India).

This position imply On Call Duties and weekends.

Main Tasks:

• Support application users / Answering to support requests
• Resolving incidents following incident management lifecycle & Root cause Analysis at a functional level
• Monitoring production environments
• Ensure daily communication & transition with teams from other time zones
• Developing a good understanding of the existing application (functional and technical)

Technical Skills:

• Knowledge on IT concepts and infrastructure
• Expertise in SQL /MySQL
• Expertise in Unix/Linux
• Cloud Knowledge & Ansible /Jenkins
• Dynatrace (monitoring tools)

Language Skills:

• English 3 Expert
• French 1 Notions

Soft Skills:

• Negotiation skills
• Communication Skills
• Work under Pressure
• Engagement/ Team Spirit mindset
• Continuous improvement mindset