Application Support Analyst

LUZA Group

Descrição da oferta:

Job Title: Application Support Analyst

Location: Lisbon

Work Regime: Hybrid (3x office)

Overview / Summary:

LUZA Group is looking for a Application Support Analyst to users that require IT support for their BAU, providing a service of excellence to our clients users.

  • Contribute to the setup of the Lisbon Team (Process, Tools, Efficiency ).
  • Current Team is deployed in Lisbon Portugal, Montreal (Canada) and in Chennai (India).

This position imply On Call Duties and weekends.

Main Tasks:

  • Support application users / Answering to support requests
  • Resolving incidents following incident management lifecycle & Root cause Analysis at a functional level
  • Monitoring production environments
  • Ensure daily communication & transition with teams from other time zones
  • Developing a good understanding of the existing application (functional and technical)

Technical Skills:

  • Knowledge on IT concepts and infrastructure
  • Expertise in SQL /MySQL
  • Expertise in Unix/Linux
  • Cloud Knowledge & Ansible /Jenkins
  • Dynatrace (monitoring tools)

Language Skills:

  • English 3 Expert
  • French 1 Notions

Soft Skills:

  • Negotiation skills
  • Communication Skills
  • Work under Pressure
  • Engagement/ Team Spirit mindset
  • Continuous improvement mindset